01903 255389

info@dpo-assist.com

Cookies Policy

This Cookies Policy sets out the basis on which we, DPO Assist Limited, use cookies and similar technologies on or in relation to our website, https://dpo-assist.com/ (our website). This Cookies Policy is effective from 12 December 2018.

‘Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. ‘Non-essential’ cookies and other technologies are only placed on your computer or device if you have consented to us doing so. For information on the difference between essential and non-essential cookies, see the section below entitled About cookies.

For information on how you consent and how you can withdraw your consent to us placing non-essential cookies and other technologies on your computer or device, see the section below entitled How to accept or reject cookies.

Contents

● About cookies
● List of cookies used
● Non-essential cookies
● How to accept or reject cookies
● Copyright

About cookies

What are cookies?

Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.

Essential and non-essential cookies

Cookies can be classified as either ‘essential’ or ‘non-essential’.
Essential cookies: these are cookies that are either:
● used solely to carry out or facilitate the transmission of communications over a network; or
● strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.

Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).

Session and persistent cookies

Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.

Session cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser.

Persistent cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.

First and third party cookies

Cookies can be classified as ‘first party’ or ‘third party’.

First party cookies: these are cookies placed on your device by our website domain.

Third party cookies: these are cookies placed on your device by third party website domains.
If you require further information about cookies in general, please visit www.allaboutcookies.org

List of cookies used

We use the following cookies on or in relation to our website:

Name of CookieEssential or Non-essential?Type of cookieFirst or Third party?Session or Persistent?Expiry TimePurpose
wc_cart_hashEssentialsEssential (cart functionality)First partySessionEnd of browser sessionRecognises changes to items in your cart during a session
wc_fragmentsEssentialsEssential (cart functionality)First partySessionEnd of browser sessionRemembers items stored in your cart during a session
CONSENTNon-essentialFunctional (consent related)Third partyPersistent20 yearsGoogle consent setting cookie.
SIDCCNon-essentialFunctional (security)Third partyPersistent3 monthsGoogle security cookie used to prevent unauthorised access to the user’s information.
wc_cart_hashEssentialsEssential (cart functionality)First partySessionEnd of browser sessionRecognises changes to items in your cart during a session
SnapABugRefNon-essentialFunctionalFirst partySessionEnd of browser sessionChat function that tracks the origin and site entry.
SnapABugVisitNon-essentialFunctionalFirst partySessionEnd of browser sessionChat function for the detection of a new session.
SnapABugChatWindowNon-essentialFunctionalFirst partySessionEnd of browser sessionChat function that tracks the chat box position and minimize status
SnapABugChatSessionNon-essentialFunctionalThird partySessionEnd of browser sessionChat function for the tracking of chat in progress
SnapABugNoProactiveChatNon-essentialFunctionalThird partySessionEnd of browser sessionChat function flag to avoid proactively prompting visitors again
SnapABugChatPollNon-essentialFunctionalThird partySessionEnd of browser sessionChat function tracking of the chat in progress transcript position
SnapABugChatMessageNon-essentialFunctionalThird partySessionEnd of browser sessionChat function to ensure the message typed by a visitor is persistence across pages
SnapABugChatViewNon-essentialFunctionalThird partySessionEnd of browser sessionChat function to check logic handling
SnapABugUserEmailNon-essentialFunctionalThird partyPersistent1 yearChat function for visitor email address used to prepopulate the pre-chat window. This information is scrambled (not readable in plain text)
SnapABugBannedNon-essentialFunctionalThird partyPersistent30 daysChat function tracking whether the visitor is banned from chatting
SnapABugMinimizeStashCookieNon-essentialFunctionalThird partySessionEnd of browser sessionChat function for the detection of new messages while minimized so they persist during navigation.
OTZNon-essentialAnalyticalThird partyPersistent6 monthsCollects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics.
HSIDNon-essentialAnalyticalThird partyPersistent2 yearsUsed by Google to analyse user behaviour in connection with Google maps on the website.
SAPISIDNon-essentialAnalyticalThird partyPersistent2 yearsUsed by Google to analyse user behaviour in connection with Google maps on the website.
SIDNon-essentialAnalyticalThird partyPersistent2 yearsUsed by Google to analyse user behaviour in connection with Google maps on the website.
SnapABugMinimizeStashCookieNon-essentialFunctionalThird partySessionEnd of browser sessionChat function for the detection of new messages while minimized so they persist during navigation.
SSIDNon-essentialAnalyticalThird partyPersistent2 yearsUsed by Google to analyse user behaviour in connection with Google maps on the website.
APISIDNon-essentialAnalyticalThird partyPersistent2 yearsUsed by Google to store user preferences and information of Google maps
OGPCNon-essentialAnalyticalThird partyPersistent2 yearsThese cookies are used by Google to store user preferences and information when viewing pages with Google maps on them.
NIDNon-essentialAdvertisingThird partyPersistent6 monthsRegisters a unique ID that identifies a returning user’s device. The ID is used for targeted ads.
1P_JARNon-essentialAdvertisingThird partyPersistent/td<>1 monthGoogle cookie used to gather website statistics, and track conversion rates.

Essential cookies

These are cookies which are strictly necessary for our website to be able to operate or to provide you with a service on our website which you have requested. We use the following essential cookies on our website:

• first party session cookies to remember the items you have placed or removed from your shopping cart for the purposes of allowing you to checkout on our website. These cookies are: wc_fragments and wc_cart_hash

Legal basis for processing: we process information about you contained in or obtained from essential cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: ensuring our site functions properly and providing you with online services you have requested.

How to opt out of essential cookies
Most browsers allow you to block all cookies, including essential cookies. Please note, however, that if you block all cookies, parts of our website and its functionality may not work or display properly.

You can delete existing cookies from your browser by clearing your browsing data and ensuring that the option to delete cookies is selected.

For more detailed information on how to accept and reject cookies, including guidance for specific browsers, please see the section below entitled How to accept or reject cookies

Non-essential cookies

We use the following types of non-essential cookies on our website:
● Functional cookies
● Analytical (or performance) cookies
● Targeting (or advertising) cookies

Functional cookies

These are cookies that are designed for purposes such as enhancing a website’s functionality. These are either not strictly essential for the website or functionality which you have requested to work, or are cookies which serve non-essential purposes in addition to their essential purpose. We use the following functional cookies on our website:

• a third party persistent cookie used by Google to prevent unauthorised access to a user’s information. This cookie is called SIDCC and expires after 3 months.
• a third party persistent cookie used by Google in relation to the user’s consent settings. This cookie is called CONSENT and expires after 20 years.
• we use an instant customer messenger function on our website. It allows you to get in touch with our experts to help solve any queries our website users may have. We use a mixture of temporary and persistent cookies to make sure live chat will work on your computer and to recognise any returning visitors so we can have a clear understanding of previous conversations and help with enquiries that much quicker. These cookies include the following: third party persistent cookies, SnapABugUserEmail which expires after 1 year and SnapABugBanned which expires after 30 days. Our instant customer messenger function also uses third party session cookies called SnapABugMinimizeStashCookie, SnapABugChatView, SnapABugChatMessage, SnapABugChatPoll, SnapABugNoProactiveChat and SnapABugChatSession. We also use three first party session cookies in relation to our live chat service, which include the following: SnapABugChatWindow, SnapABugVisit and SnapABugRef

How to opt in or out from functional cookies

See the section below entitled How to accept or reject cookies

Processing information about you contained in or obtained from functional cookies

Legal basis for processing: we process information about you contained in or obtained from functional cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). We will only process such personal information if you have consented to us placing cookies on your computer or device.

Legitimate interests: improving your website experience and providing and enhancing the website’s functionality.

Analytical (or performance) cookies

Analytical (or performance) cookies track and gather data about what a user does on a website. These cookies are not essential for our website or its functionality to work. We use the following analytical cookies on our website:

• Google Analytics cookies to help us understand how you engage and interact with our website, including how you came to our website, which pages you visited, for how long and what you clicked on and your location (based on your IP address). The Google Analytics cookies used on our website are OTZ which is a persistent cookie that expires after 6 months.

• Google Map analytical cookies used to measure and track your behaviour in relation to the Google Maps installation on our website. These cookies are persistent cookies which expires after 2 years and are called HSID, SAPISID, APISID, SID, OGPC and SSID.

More information

Google Analytics cookies are classified as first party cookies as they are set by our website domain, although Google collects and processes information from our use of Google Analytics. To find out more about how Google handles information collected from Google Analytics, see Google Analytics’ privacy policy, which is available here: https://support.google.com/analytics/answer/6004245

For information on how Google uses data from cookies it uses, please visit www.google.com/policies/privacy/partners/

How to opt in or out from analytical cookies

See the section below entitled How to accept or reject cookies

To opt out of Google Analytics tracking across all websites in general, you can do so here: http://tools.google.com/dlpage/gaoptout

Processing information about you contained in or obtained from analytical cookies

Legal basis for processing: we process information about you contained in or obtained from analytical cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: analysing how individuals use our website to help us improve our website and business. For further information on how we use the information gathered from our use of analytical cookies, including profiling, please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://dpo-assist.com/privacy-policy

Targeting (or advertising) cookies

Targeting (or advertising) cookies record information about your visit to and use of our website, for advertising purposes. We use the targeting cookies for the following purposes on our website:

• a third party persistent cookie used by Google’s AdSense network which registers a unique ID that identifies a returning user’s device which is used to target advertisements to the user. This cookie is called NID and expires after 6 months.
• third party persistent cookie used to gather website statistics and track conversion rates. This cookie is called 1P_JAR and expires after 1 month.

Google uses cookies to display advertisements to you about our products and services on other websites and locations across the internet based on the fact that you have visited our website. Google may also display other advertisements across the internet to you about third party services using the Google AdSense network, although this is beyond our control. For more information about Google remarketing, click here: https://support.google.com/adwords/answer/2453998?hl=en

For further information on Google’s advertising cookies, please see their cookies policy here: https://policies.google.com/technologies/types

How to opt in or out from advertising cookies

See the section below entitled How to accept or reject cookies

Processing information about you contained in or obtained from analytical cookies

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: you give your consent to the purposes for which we process your information using advertising cookies by accepting the use of such cookies via our cookie control tool. For further information on how we use the information gathered from our use of advertising cookies, including profiling and automated decision-making please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://dpo-assist.com/privacy-policy

How to accept or reject cookies

There are a number of different ways in which you can accept or reject some or all cookies and similar technologies. Some of the main methods of doing so are described below.

You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.

You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.

You can find more detailed information about cookies and adjusting your browser settings by visiting www.allaboutcookies.org

Accepting or rejecting cookies

Cookie control tool
You can accept or reject non-essential cookies by using our cookie management tool.

Browser settings
You can accept or reject some or all cookies (for example, blocking all third party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:

– Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
– Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox?redirectlocale=en-US&redirectslug=Clear+Recent+History
– Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
– Apple Safari: https://support.apple.com/kb/PH5042?locale=en_US
Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third-party applications which you can add to your browser to block or manage cookies.

Existing cookies
To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.

Google Analytics Opt-out Browser Add-on
You can opt out of Google Analytics tracking by installing the browser add-on which is available here: http://tools.google.com/dlpage/gaoptout

Google Adsettings
You can manage and opt out of personalisation of advertisements by Google by visiting Google’s ad settings page here https://adssettings.google.com/ and by:
– unticking the button entitled ‘Also use Google Account activity and information to personalize ads on these websites and apps and store that data in your Google Account’; and
– switching the ‘Ads Personalisation’ setting off (i.e. by ensuring the switch at the top of the page is set to the left/grey and not the right/blue).

Alternatively, you can install a free browser plugin here: https://support.google.com/ads/answer/7395996

Copyright

The copyright in this Cookies Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved.

Call us

Phone: 01903 255389

Address

Unit 55 Chichester Enterprise Centre, Terminus Road, Chichester, England, PO19 8TX

Mail Us

Email: info@dpo-assist.com

Offices

Head: Chichester, England

DPO Assist Limited is a limited liability company registered in England and Wales (company number: 11665866). Registered office: Unit 55 Chichester Enterprise Centre, Terminus Road, Chichester, England, PO19 8TX. VAT registration number: GB308703121

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